Dear Roger,

WH Smith challenged Fujitsu to come up with innovative IT solutions that they could utilise in store to improve customer service and increase staff efficiency.

Fujitsu’s response was to introduce the B-pad – a small, light and robust handheld computer, similar to a large PDA. The B-pad can operate as a till or a stock scanner, provides immediate access to online systems such as stock and price files and can run other customer service applications. It also contains the latest technologies, including wireless communications for payment processing and to update live financial and stock records.

Contact Dominic Holt-Gregson on:
Tel: +44 (0) 7867 831891
Email: Dominic.Holt-Gregson@uk.fujitsu.com

Visit: http://uk.fujitsu.com/realinnovation to view our WH Smith case study, industry points of view or for details of our customer breakfast briefings.