Fujitsu and Thomson Reuters Bulletin

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John Smith,
Thomson Reuters Business Unit Director, Fujitsu

Email Bulletin – Winter 2010

Welcome to the second of our regular email bulletins which have been designed to enhance the awareness and understanding of the extent of the relationship between our two companies. By providing a mix of news about the work we are doing together, as well as some interesting snippets on some of Fujitsu’s innovative activities in other areas.

I hope you find this communication useful. If you have any feedback or suggestions for future content, please contact me

OUR WORKING RELATIONSHIP

Team Update
To further strengthen our Global Account Management team which works with you, we have created a new role for a Regional Account Manager for Asia. Akina Ho will be taking on this appointment, starting this week and will be based in Hong Kong. Please contact Akina if you would like to discuss anything relating to the Asia region.

Transformation Programme Update
You may recall from the first email bulletin in November that The Transformation Programme is about delivering a new technology base and helping to simplify the way in which internal IT services are available and delivered to Thomson Reuters.

Since November, we have progressed in the Release Based Testing of this solution, continued rollout of Branch Office Servers and we have commenced the rollout of device hardware. We have also made progress in upgrading the Network and Data Centre implementations which are the pre-cursor to the deployment of the overall solution. Over the next few months, the solution testing will be completed and the hardware deployment around the world to over 22,000 users will be well underway.

For further details about the Transformation Programme and progress, please contact Bryan Simms (Transformation Programme Director, Fujitsu)

Dinner after the Lisbon Global Service Desk visit (Left to right: Luis Matias, Fujitsu; Tony Irving, Thomson Reuters; Sean Charlton, Fujitsu; Wilma Low, Thomson Reuters; Ben O’Reilly, Fujitsu and Rita Jorge, Fujitsu)

Service Desk call at the Lisbon Global Service Desk (Left to right: Tony Irving, Thomson Reuters and Carla Jesus, Fujitsu)

Hybrid Update
Since November, our Hybrid discussions (contract amendment to align more closely with the combined Thomson Reuters integrated service model) have continued positively and we have made significant progress with the execution of elements of Hybrid. This includes completion of the transfer of application support for eSpresso and the transfer of India workplace support back to Thomson Reuters.

Over the next few weeks we will be concluding the remaining parts of the discussions and by the time of our next bulletin (May 2010), the contract amendment will be in place.

If you would like more information on Hybrid, please contact Anne MacRae (Head of Commercial & Vendor Management, Fujitsu)

Service Update
From a service perspective on our work with you, we continue to make good progress in service quality measured against the Service Level Agreements in place. With the success of the transfer of the Lisbon Global Service Desk to its new facility, Tony Irving (Global Head of Technology Operations, Thomson Reuters) and Wilma Low (Head of Internal Services, Thomson Reuters) took the opportunity to visit the desk on the 23rd November and spent some time with us discussing the service and participating in calls. An interview which was undertaken with Tony whilst he was in Lisbon can be viewed through this link

Whilst on business in Asia last month, Wilma also managed to take time to visit the Kuala Lumpur Global Service Desk, where she interacted with the Service Desk Agents taking part in an interactive question and answer session and discussed how the two Service Desks work together.

For further information about progress with the service, please contact Ben O’Reilly (Service Integration Director, Fujitsu)

OUR ONGOING RELATIONSHIP

Joint Corporate Responsibility Programme
Over the past 18 months, we have created a joint Corporate Responsibility Programme which incorporates a global education programme working with local schools, environmental initiatives and annual events.

Our next joint annual event to celebrate ‘World Earth Day’, is taking place on Thursday 22nd April 2010.

World Earth Day is an opportunity for all employees to participate in activities aimed at educating and mobilising people worldwide to protect and appreciate the environment. A number of activities such as tree planting, beach clean-ups and litter collections are available for you to participate in around the world.

If you would like to volunteer to take part in World Earth Day or would like further information, please contact Rachel Moseley (Corporate Responsibility Programme Co-ordinator, Thomson Reuters)

ASX Reuters Charity Foundation Sailing Regatta in Sydney (Left to right: Standing - Jon Spencer, Thomson Reuters; Chris Hunt, Thomson Reuters; Jacqui Rhodes, Thomson Reuters; Sophie Henwood, Fujitsu; John Murphy, Fujitsu and Alan Bronowicz, Thomson Reuters. Kneeling – Nathan Fryer, Thomson Reuters and Maci Chen, Thomson Reuters.

Global Golf Challenge in Arizona (Left to right: Tony Irving (Thomson Reuters) and Simon Farmer (Fujitsu)

Global Golf Challenge in Arizona Bryan Simms (Fujitsu)

Supporting Charity & Business Initiatives Together
In addition to the joint Corporate Responsibility Programme in place, we also support a number of charity and business initiatives together. On the 16th October, we had a joint team participate in the ASX Reuters Charity Foundation Sailing Regatta in Sydney. This event raised a total of AUD $80,000 for 20 children’s and medical research charities. On the 3rd November, we also jointly supported the 15th Annual British American Business Transatlantic Awards Dinner in New York, which recognised Tom Glocer (CEO, Thomson Reuters) for his outstanding business leadership.

If you would like more information about how we support charities and business initiatives together, please contact Catherine Howard (Marketing Manager, Fujitsu)

Thomson Reuters Global Golf Challenge
Fujitsu was one of the main global partner sponsors of the Thomson Reuters Global Golf Challenge which took place from the 1st to the 4th December at the Boulders Resort in Arizona. The event provided an opportunity for both Thomson Reuters and Fujitsu Senior Executives to get together, play golf and discuss business. Attendees included James Powell (Chief Technology Officer, Thomson Reuters), Rob Sargeson (Chief Information Officer, Thomson Reuters), Jim Corbett (Head of Technology Partnerships, Thomson Reuters), Tony Irving (Global Head of Technology Operations, Thomson Reuters), Farhat Ali (President & CEO, Fujitsu America), Simon Farmer (Account Manager, Fujitsu America), Bryan Simms (Transformation Programme Director, Fujitsu) and myself.

For further details on the Global Golf Challenge click here

FUJITSU GROUP

Fujitsu is the world‚s fourth largest IT services provider and is ranked as being the largest in Japan. This section of the email bulletin provides updates from across our organisation which we thought you might be interested in.

Opinions on Technology
Turning cloud services into a Business Reality
Glenn Fitzgerald (Technical Design & Development Lead, Fujitsu)

Anyone who thinks cloud computing is too risky, unsecure or unreliable to play a central part in IT strategy is not only living in the past, but could be in danger of damaging their organisation’s future competitiveness. Some of the initial fears regarding the cloud are still valid, especially when considering the shift of mission-critical applications and services to the newer “public” cloud providers.